The problem

Data and telephony have converged onto the same network. The expansion of the benefits of a VoIP deployment is possible because of data networking. The integration of applications and services is essential for a modern working environment.

The expanding veterinary practice needed to implement a VoIP system across their infrastructure. Internal audit procedures and external pressures meant that recorded calls needed to accessed by the management staff. They needed secure access wherever their location and without the need for intervention from the IT department.

The solution

Google Mail was developed to hold thirty days of telephone calls into the business. Calls were converted by the VoIP system and emailed to the Google Mail account.

G Suite’s ability to keep data safe and in compliance was utilised to limit access to voice calls to senior management.

Audit reports and alerts are in place, while sync and sharing controls have been determined. Messages are encrypted at-rest and in-transit. App and domain whitelisting is in operation and suspicious login detection is also present. All these G Suite features have allowed the full benefits of VoIP to be realised.